Frequently Asked Questions

Is the unconditional 30-day guarantee real?

You really don’t have anything to worry about when placing your order and ensuring that our guarantee is "real.” As a credit card holder, the burden of proof is on us, the merchant. If we make too many people unhappy by having charges reversed, then we would lose the ability to take credit cards. Obviously we don’t want that to happen, so if a refund is requested, it is issued promptly and without hassle, because we don’t want customers to protest charges on their credit card and hurt our standing with banks.

Ultimately, you, the credit card holder, are king, as any charge can be reversed with a simple letter to your credit card company, and the merchant either has to prove why it's NOT justified, or issue a refund within 48 hours.

How secure is ordering online with my credit card?

   

Your credit card information is secure with us. We use St George Bank to process our credit card transactions and we don't see any of your credit card information. To ensure the highest security, we use Eway, which is a Tier-1 PCI DSS compliant payment gateway audited daily. Eway uses SSL 128-bit encryption.

How long does it take to receive my product?

The Guru Method is shipped using DHL to all addresses within UK and Ireland. You will receive the package usually within 1 business day of ordering online.